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IRISH FERRIES CANCELLATIONS OF THE ULYSSES SAILINGS – KNOW YOUR RIGHTS IF AFFECTED

The National Transport Authority was disappointed to be informed on Monday by Irish Ferries that it is expected that the Ulysses vessel will be out of service for a further period of one to two weeks, it having already been out of service since 28 June 2018. 

 

Impacted passengers should consider their rights under Regulation (EU) No. 1177/2010 of the European Parliament and of the Council of 24 November 2010 concerning the rights of passengers when traveling by sea and inland waterway and amending Regulation (EC) No. 2006/2004 (the “Regulation”). Further information is available on our website

https://www.nationaltransport.ie/public-transport-services/maritime-passengers-rights-2/

Under this Regulation, impacted passengers are to be offered the choice between a re-routing to their final destination under comparable conditions at the earliest opportunity and at no additional cost or to a full refund.

Impacted passengers may also be entitled to claim compensation depending on the length of delay in arrival at their final destination and depending on the scheduled journey time.

Article 24(2) of the Regulation which deals with complaints states as follows:- “Where a passenger covered by this regulation wants to make a complaint to the carrier or terminal operator, he shall submit it within two months from the date on which the service was performed or when a service should have been performed. Within one month of receiving the complaint, the carrier or terminal operator shall give notice to the passenger that his complaint has been substantiated, rejected or is still being considered.  The time taken to provide the final reply shall not be longer than two months from the receipt of a complaint”.

As the National Enforcement Body for maritime passenger rights in Ireland under the Regulation, the National Transport Authority has corresponded with Irish Ferries in relation to these cancellations and the provisions of the Regulation to ensure that impacted passengers receive the protections provided for by the Regulation.

 

Impacted passengers should contact Irish Ferries on +353 818 300 400 or email customersupport@irishferries.com