Freedom of Information

The FOI Act 2014 (enacted on 14 October 2014 and which repeals the two previous FOI Acts of 1997 and 2003), provides that every person has the following legal rights:

–       the right to access official records held by Government Departments or other public bodies listed in, or prescribed under, the Act;

–       the right to have personal information held concerning him or her corrected or updated where such information is incomplete, incorrect or misleading;

–       the right to be given reasons for decisions taken by public bodies which affect him or her.

These rights allow people to seek access to personal information held concerning themselves, no matter when the information was created, and to other records created after 21 April, 1998.

A body becoming an FOI Body for the first time under the 2014 Act after enactment, or if by Order, not more than 12 months after enactment.

The Department of Public Expenditure and Reform Official FoI website manages the relevant FOI informational material, providing updates on an on-going basis.


Question 1: What information is available to the Public?

Any official information held by public bodies can be sought under the Act. However, to allow for the proper conduct of Government business, including taking account of the interests of third parties dealing with Government, the Act provides that in some circumstances certain types of information are exempt from release, including records of:

–       Government meetings

–       Law enforcement and security

–       Confidential and commercially sensitive information

–       Matters included in certain enactments for which non-disclosure of records is permitted.


Question 2: How do I make a Request under FOI?

Requests should be submitted in writing to:

FOI Unit, National Transport Authority, Dún Scéine, Harcourt Lane, Dublin 2, D02 WT20

Tel. 01 – 879 8346; E-mail:

FOI Application Form English

FOI Application Form Irish

Question 3: Who should I contact?

FOI Officer, Sara Morris, can be contacted by telephone at 01 879 8346 or on .


Question 4: Will I be charged for making a request?

Fees apply in respect of the time required to search for, retrieve and copy records for release. Fees are unlikely to arise if your request is for personal information. A once-off fee applies if a requester seeks a review of a Decision both by the Department and by the Office of the Information Commissioner.

Payments to the Authority should be made by the following methods:

(i)            for business users, by electronic means

(ii)           for other users, by electronic means, bank draft, money postal order or personal cheque. All payments should be made payable to “National Transport Authority”.

The following summarises the main fees applicable:

No Item Fee Hours1 Detail for Charging
1 Search & Retrieval Varies See 3 Rate is €20 per hour
2 Copying
(a) Paper Varies See 3 Rate is €0.04 per copy
(b) Electronic Varies See 3 Rate is €10.00 for a CD-ROM.
3 Search & Retrieval and Copying fees [2+3]2
(a)  ≤ €100 Nil ≤ 5 Costs of up to €100 are not charged.
(b)  ˃ €100 ≤ €500 Varies ˃ 5 ≤ 25 Actual amount, between €100 and €500, will be charged
(c)  ˃ €500 ≤ €700 €500 ˃ 25 ≤ 35 Regardless of actual amount only €500 will be charged
(d)  ˃ €700 Varies ˃ 35 If not refined to ˂ €700, full cost charged; or, Request may be refused
4 Internal Review €30 Fee is €10 for medical card holders & dependants; payable to Department of Transport Tourism and Sport
5 Appeal to OIC3 €50 Fee is €15 for medical card holders and dependants; payable to OIC

(1)    Hours required to carry out Search & Retrieval and Copying are initially estimated. However, when charging, only hours required to manage records for release are considered. The hours indicated in this column are for guidance as copying costs will also affect estimations.

(2)    Search, Retrieval & Copying. Total costs for SR&C are taken together to estimate the total charge for each Request and the ability to complete it. The actual charge will only be in respect of records finally released.

(3)    Office of Information Commissioner


B. Personal Information

Normally, fees would not be charged for search, retrieval and copying of records where the record or records concerned contains or contain only personal information relating to the applicant. For a significant number of records a charge may apply, with consideration of the means of the requester.


Question 5: What can I do if I am not happy with a decision?

Requesters who are not satisfied with the response received, or who feel that a proposed charge for search/retrieval or copying of records is excessive, can seek a review by the Authority. Such a review will be carried out by an officer more senior than the Decision Maker and who can amend the original decision. Contact details are the same as for making an initial request.

If not satisfied with the result of an internal review a requester may seek a further review by the Information Commissioner whose contact details are as follows:

Office of the Information Commissioner, 18 Lower Leeson Street, Dublin 2, Phone: (01) 6395689 or 1890 223030 Email:


Question 6: Do I need to make a FOI request to get any information from public bodies?

No. It is a policy of this Authority to make as much information as possible available outside of the Freedom of Information process. To this end we routinely make information available through information leaflets, publications, websites and in response to enquiries. FOI provides an additional source of information by facilitating access to records not made routinely available. The FOI Act 2014 provides that the Authority will put in place a Publication Scheme by which it will publish (on the Authority’s website) significant information concerning its functions and activities. An Order for this will be made setting a required date not more than 12 months after the date of enactment.


Question 7: Which bodies are covered by the FOI Act?

The FOI Act applies to all Government Departments, Local Authorities and Health Boards as well as a large number of additional public bodies. A full list of the bodies covered by FOI is available on the FOI website: .


 A guide to the functions, records, rules and practices of the NATIONAL TRANSPORT AUTHORITY Under the 1997 and 2003 Act

Find below a list of requested Freedom of Information decisions (non-personal), sorted by the date issued.

FOI Number FOI Title FOI Attachments
 FoI 2015-0028 All complaints received by operator (Irish Rail, Dublin Bus, Luas), the nature of the complaint and responses from 1 January 2015 to 1 June 2015  Material provided
FoI_2015_0013 All complaints concerning taxis in 2014 Material Provided
FoI_2015_0010 All complaints concerning taxis in 2014 Material Provided
FoI 2015-0008 Copies of complaints made to the NTA concerning Ianród Éireann in 2014 Material provided
FoI_2015-0007 Correspondence between NTA and Bus Eireann regarding bus fleet renewal and changes to Cork PSO routes Material Provided 1Material provided 2Material provided 3
FoI 2015-0006 All records held by the NTA since 1 January 2013 to 1 February 2015 regarding appointments to the board of the NTA Material provided
FoI 2015-0005 All records relating to the preparation work and or considerations for putting the school transport services now purchased from Bus Éireann out to public tender Material provided
FoI 2015-0004 Performance assessments of board members by the Chairman of the NTA for 2009, 2010 ,2011, 2013 and 2014. Material provided
FoI 2015-0003 Correspondence between NTA and Iarnrod Eireann and Dublin Bus regarding reducing bus fares Material provided with response
FoI 2015-0001 All correspondence regarding fare increases between NTA and Irish Rail, Dublin Bus, Bus Eireann and Veoilia/Luas Material providedMaterial provided
FoI 2014-0017 Copies of al correspondance between the NTA and Dublin Bus, Bus Éireann and Iarnrod Éireann regarding fare increases between 1st Dec-2012 and 21st Nov-2014 Decision LetterAttachment 1Attachment 2Attachment 3Attachment 4Attachment 5Attachment 6Attachment 7Attachment 8Attachment 9Attachment 10
FoI 2014-0016 Information on The Mahon LAP; Cork City development Plan 2015-2021, Jacob’s Island Cork, correspondence with Cork City Council and Department of the Environment Schedule of attachments FoI 2014-0016Material provided No 1-22Material provided No 23-40Material provided No 41-54Material provided No 63-74Material provided No 75-84Material provided No 85-97Material provided No 98-113Material provided No 114-130Material provided No 131-147Material provided No 148-163

Material provided No 164-175

Material provided No 176-199

Material provided No 200-224

Material provided No 225-232

Material provided No 233-246

Material provided No 247-260

Material provided No 261-265

Material provided No 266-270

Material provided No 271-280

Material provided No 281-286

FoI 2014-0003 Copy of the file relating to the granting of licence WIT03 to Ronan Brothers Coach Hire Ltd. Decision letter
FoI 2014-0006 Taxi Driver Check App Information Request Material provided
FoI 2013-0008 Material provided
FoI 2013-0004 Enforcement Officers’ salaries, qualifications
FoI 2013-0003 Irish Rail Resignalling
FoI 2013-0002 Wheelchair Accessible Taxis
FoI 2012-0018 Fares correspondence with CIE companies, 2011 and 2012 Material provided with response
FoI 2012-0021 Waterford to Limerick Junction Railway Line
FoI 2012-0019 NTA Board Members Expenses. Attachments provided with response
FoI 2012-0017 Public Bike Schemes in Regional Cities. Attachments provided with responseFurther attachments provided with response
FoI 2012-0016 Taxis – Late Licence Renewal Fees.
FoI 2012-0015 Reps from North Tipperary & Board/Sub Committee Minutes.
FoI 2012-0014 Taxis – vehicle standards consultation/taxi review.
FoI 2012-0013 CIE application for additional funding.
FoI 2012-0012 Queries ref taxis.
FoI 2012-0009 Complaints about Taxis.
FoI 2012-0008 Car Sharing Scheme Information.
FoI 2012-0007 Leap Card & Dublin Bus Real Time Passenger Information.
FoI 2012-0006 Wheelchair accessible taxi grant scheme 2012.
FoI 2012-0005 Increase of train services, Limerick-Ballybrophy line 2012.
FoI 2012-0004 Board Members, including fees, expenses and travel.