National Transport Authority – NTA
Customer Satisfaction 2021
On location survey
- Research objectives and methodology
- Overall Satisfaction levels with public transport
- A deep dive into overall satisfaction levels
- How are the various modes performing with regard to on-boarding the service?
- What’s it like when using the service?
- Reliability of the service
- Ticketing
- Suggested areas for improvement
- Summary of satisfaction ratings
Download report here:
