Passengers rights when travelling by sea and inland waterway
The Council of the European Union and the European Parliament through Regulation 1177/2010 created rights for passenger when travelling by sea and inland waterway.
Rights under the Regulation apply from 18 December 2012.
The Regulation applies:
- to vessels certified to carry more than 12 passengers and operated by a European Union Carrier;
- where passengers must first direct their complaint to the relevant carrier or terminal operator;
- where complaints are submitted to the carrier or terminal operator within 2 months of the date on which the service was performed or should have been performed. The Regulation includes provisions on non-discrimination and assistance for people with disabilities and reduced mobility similar to those already in force for rail and air passengers.
Information notes summarising Regulation 1177/2010 and its requirements have been prepared for stakeholders:
The Information Note for Passengers answers questions regarding:
- What types of ships / services are affected by Regulation No. 1177/2010?
- What information should I receive if my ferry is delayed or cancelled?
- Am I entitled to compensation in the case of delay or cancellation?
- As a disabled passenger /passenger with reduced mobility, what are my rights to transport?
- Are there any exceptions to the above right to transport?
- As a disabled passenger/passenger with reduced mobility, what sort of assistance am I entitled to?
- What is the position when a disabled passenger/passenger with reduced mobility needs to be accompanied by another person?
- What are the prior notification requirements if I need assistance during my journey?
- What happens if mobility equipment is lost or damaged?
What should passengers do if they feel their rights under Regulation 1177/2010 have been infringed?
Passengers should direct their complaint to the relevant carrier or terminal operator or the National Transport Authority.
- Complaints need be submitted within 2 months of the date on which the service was performed or should have been performed.
- You must receive a response within 1 month to inform you whether the complaint has been upheld, rejected or remains under investigation. A final reply must issue within 2 months of the date of receipt of the passenger’s complaint.
To refer your complaint to the National Transport Authority please contact:
National Transport Authority
Maritime Passenger Rights
telephone: +353 (0)1 879 8300
Or fill in the form here – Passenger Rights Complaint Form
For more information: