SPSV Skills Development Programme Customer Charter

One of the functions of the National Transport Authority is the development and maintenance of a regulatory framework for the control and operation of Small Public Service Vehicles (SPSVs) and their drivers to ensure a quality customer orientated service for small public service users. These functions are covered by the Taxi Regulation Directorate.

This Customer Charter sets service standards in this context.

Consistency and Confidentiality

The National Transport Authority will administer this test fairly and will provide the same test conditions for every participant

Courtesy and Consideration

You can expect

  • To be treated courteously, with consideration and in a non-discriminatory way in your dealings.

We expect you

  • To treat the test centre staff with courtesy and to give them all reasonable cooperation.

Information and Assistance

You can expect

  • To receive a high quality, reliable test service. All test centre staff are committed to:
  1. displaying the highest level of courtesy and respect
  2. handling your requirements promptly
  3. showing sensitivity, patience and understanding in dealing with any issues

We expect

  • that you provide whatever information is required by the test centre prior to you sitting the test.
  • that you listen to the instructions of test centre staff

Complaints, Review and Appeal

There are comprehensive complaints procedures open to everyone and we encourage you to avail of these if you are in any way dissatisfied with the service you receive from us.

You can expect

  • that if you make a complaint, the National Transport Authority will deal with the matter promptly, impartially and in confidence.

Please contact us at 0761 064000 if you have any queries on the Customer Charter.