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SPSV Dispatch Operator Licensing

A dispatch operator is someone who takes bookings for SPSV services (or operates a system for taking bookings) and arranges for those services to be delivered by drivers with whom they have an agreement.

The Taxi Regulation Act 2013 gives the Authority the power to regulate and license dispatch operators. Persons who wish to provide SPSV booking services are required to obtain a dispatch operator licence from the Authority.

Requirements

The dispatch operator must:

  • Be Tax Cleared with the Revenue Commissioners and ensure that the name held with Revenue is identical to the name on the licence application – this can be an individual or a company;
  • Maintain up-to-date records of all drivers affiliated to the dispatch operator, including vehicle and driver licences and insurance records;
  • Arrange to have SPSV services provided only by licensed drivers operating licensed SPSV vehicles;
  • Keep a record of all bookings received;
  • Provide the Authority with the contact information used for booking SPSV services, including any trading name used or proposed to be used;
  • Maintain staff training records;
  • Have a procedure for recording and dealing with complaints; and
  • Pay the relevant licence fee to the Authority.

Applying for an SPSV dispatch operator licence

To apply for a dispatch operator licence, download Form DO1 (Application for a Dispatch Operator Licence) and its associated guidance note from the Authority’s website.

Complete the form and send it to the address below, along with the licence fee.

SPSV Licensing Section
National Transport Authority
PO Box 436
City North Business Park
Tuam Road
Galway

Please ensure the above requirements are satisfied prior to posting your application, as incomplete applications will be returned.

Changing your address or contact details

If you change your address, contact details or trading name you are required to inform the Authority within 14 days, either in writing or by calling the SPSV Information Line (0761 064 000).

Renewing an SPSV dispatch operator licence

Before the expiry of your licence, the Authority sends you a renewal letter and a renewal application form (DO5).

You must complete the form and return it to the Authority, along with the renewal fee. Send them to:

SPSV Licensing Section
National Transport Authority
PO Box 436
City North Business Park
Tuam Road
Galway