BusConnects Customer satisfaction survey results 2025

2025 Customer evaluation of Phase 5a W-Orbitals, Phase 5b S-Orbitals, and Phase 6a N2-Orbital & E-Spine

Since 2021, NTA has been rolling out the new Dublin City BusConnects network on a phased basis.

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This research was undertaken to evaluate three phases of this plan.

  • Phase 5a: W-Orbitals,
  • Phase 5b: S-Orbitals and
  • Phase 6a: N2-Orbital and E-spine.

The key objectives of this research are:

  • Assess users’ satisfaction with the new routes;
  • Capture users’ evaluation of the new bus routes in comparison to the previous;
  • Assess the impact of the new bus routes on public transport usage.

 

NTA BusConnects Research 2025

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