EU Passenger Rights
EU Passenger Rights Covid-19 Update
In the context of the developing situation with Covid-19, the European Commission has issued Interpretative Guidelines on EU passenger rights regulations for all modes. For further information please see here.
The National Transport Authority (NTA) is the designated enforcement body for:
- Regulation 181/2011 concerning the rights of passengers when travelling by bus or coach.
- Regulation 1177/2010 concerning the rights of passengers when travelling by sea and inland waterway.
- EC Regulation 1371/2007 concerning the rights of passengers travelling by rail.
Passenger Rights Complaint Form
The passenger should direct their complaint to the relevant carrier, operator or the NTA if they believe their rights have been infringed.
To ensure efficient consideration of complaints referred to the NTA, it is important that a copy of all correspondence between you and the operator is forwarded to the NTA together with your address, telephone and email contact details.
You should keep the originals of all correspondence forwarded.
National Transport Authority
Telephone: +353 (0)1 879 8300
NEB Activity Reports
Under the provisions of Article 29 of the Regulation (EU) 181/2011, the National Enforcement Bodies (NEBs) of each EU Member State are required to publish a report on their activities in the previous 2 calendar years.