EU Passenger Rights

EU Passenger Rights Covid-19 Update

EU issues recommendation on Vouchers as an alternative to cash reimbursement during the Covid-19 pandemic

The European Commission has issued a recommendation on vouchers offered to passengers as an alternative to cash reimbursement for cancelled transport services in the context of the Covid-19 pandemic.  The recommendation re-iterates the commission’s interpretative guidelines issued in March 2020 on cancelled travel during the Covid-19 pandemic.  Passengers who have had their journey cancelled are entitled to a full refund.  They must be offered a choice between a cash reimbursement or reimbursement in the form of vouchers.

For further information the full text of the interpretative guidelines and the Commission’s recommendation on vouchers please click here.

The National Transport Authority (NTA) is the designated enforcement body for:

Passenger Rights Complaint Form

The passenger should direct their complaint to the relevant carrier, operator or the NTA if they believe their rights have been infringed.

To ensure efficient consideration of complaints referred to the NTA, it is important that a copy of all correspondence between you and the operator is forwarded to the NTA together with your address, telephone and email contact details.

You should keep the originals of all correspondence forwarded.


National Transport Authority

Dún Scéine

Harcourt Lane

Dublin 2

Telephone: +353 (0)1 879 8300

NEB Activity Reports

Under the provisions of Article 29 of the Regulation (EU) 181/2011, the National Enforcement Bodies (NEBs) of each EU Member State are required to publish a report on their activities in the previous 2 calendar years.

View the latest reports here.