EU Passenger Rights
EU Passenger Rights Covid-19 Update
EU issues recommendation on Vouchers as an alternative to cash reimbursement during the Covid-19 pandemic
The European Commission has issued a recommendation on vouchers offered to passengers as an alternative to cash reimbursement for cancelled transport services in the context of the Covid-19 pandemic. The recommendation re-iterates the commission’s interpretative guidelines issued in March 2020 on cancelled travel during the Covid-19 pandemic. Passengers who have had their journey cancelled are entitled to a full refund. They must be offered a choice between a cash reimbursement or reimbursement in the form of vouchers.
For further information the full text of the interpretative guidelines and the Commission’s recommendation on vouchers please click here.
- Interpretative Guidelines on EU passenger rights regulations in the context of the developing situation with Covid-19
The National Transport Authority (NTA) is the designated enforcement body for:
- Regulation 181/2011 concerning the rights of passengers when travelling by bus or coach.
- Regulation 1177/2010 concerning the rights of passengers when travelling by sea and inland waterway.
- EC Regulation 1371/2007 concerning the rights of passengers travelling by rail.
Passenger Rights Complaint Form
The passenger should direct their complaint to the relevant carrier, operator or the NTA if they believe their rights have been infringed.
To ensure efficient consideration of complaints referred to the NTA, it is important that a copy of all correspondence between you and the operator is forwarded to the NTA together with your address, telephone and email contact details.
You should keep the originals of all correspondence forwarded.
National Transport Authority
Telephone: +353 (0)1 879 8300
NEB Activity Reports
Under the provisions of Article 29 of the Regulation (EU) 181/2011, the National Enforcement Bodies (NEBs) of each EU Member State are required to publish a report on their activities in the previous 2 calendar years.