EU Passenger Rights Covid-19 Update

In the context of the developing situation with Covid-19, the European Commission has issued Interpretative Guidelines on EU passenger rights regulations for all  modes. For further information please see here. The European commission has also issued recommendations in relation to your rights to a choice between a cash or voucher refund.

The National Transport Authority (NTA) is the designated enforcement body for:

This means the NTA’s role is to ensure that transport operators are treating all passengers in accordance to their rights outlined in the above three regulations. 

Passenger Rights Complaint Form

The passenger should direct their complaint to the relevant carrier, operator or the NTA if they believe their rights have been infringed.

To ensure the NTA can deal with your complaint quickly, please use the online complaint form, attaching a copy of all communication between you and the operator, as well as your address and contact information.

You should keep the originals of all communications you share with the NTA.


National Transport Authority
Dún Scéine
Harcourt Lane
Dublin 2

Telephone: +353 (0)1 879 8300

NEB Activity Reports

Under the provisions of Article 29 of the Regulation (EU) 181/2011, the National Enforcement Bodies (NEBs) of each EU Member State are required to publish a report on their activities in the previous 2 calendar years.

View the latest reports in our Publications tool.