EU Passenger Rights

The National Transport Authority (NTA) is the designated enforcement body for:

Passenger Rights Complaint Form

The passenger should direct their complaint to the relevant carrier, operator or the NTA if they believe their rights have been infringed.

To ensure efficient consideration of complaints referred to the NTA, it is important that a copy of all correspondence between you and the operator is forwarded to the NTA together with your address, telephone and email contact details.

You should keep the originals of all correspondence forwarded.


National Transport Authority

Dún Scéine

Harcourt Lane

Dublin 2

Telephone: +353 (0)1 879 8300