EU Passenger Rights

EU Passenger Rights Covid-19 Update

In the context of the developing situation with Covid-19, the European Commission has issued Interpretative Guidelines on EU passenger rights regulations for all  modes. For further information please see here

The National Transport Authority (NTA) is the designated enforcement body for:

Passenger Rights Complaint Form

The passenger should direct their complaint to the relevant carrier, operator or the NTA if they believe their rights have been infringed.

To ensure efficient consideration of complaints referred to the NTA, it is important that a copy of all correspondence between you and the operator is forwarded to the NTA together with your address, telephone and email contact details.

You should keep the originals of all correspondence forwarded.


National Transport Authority

Dún Scéine

Harcourt Lane

Dublin 2

Telephone: +353 (0)1 879 8300

NEB Activity Reports

Under the provisions of Article 29 of the Regulation (EU) 181/2011, the National Enforcement Bodies (NEBs) of each EU Member State are required to publish a report on their activities in the previous 2 calendar years.

View the latest reports here.