EU passenger rights

EU Passenger Rights

The National Transport Authority (NTA) is the designated enforcement body for:

This means the NTA’s role is to ensure that transport operators are treating all passengers as outlined in the regulations above.

Passenger Support

The Passengers should direct their enquiries and issues to the relevant carrier, operator or the NTA if they believe their rights have been infringed.

To ensure the NTA can deal with your complaint quickly, Click the support page here.

You should keep the originals of all communications you share with the NTA.

And maintain a copy of all communication between you and the operator, as well as your address and contact information


National Transport Authority
Dún Scéine
Harcourt Lane
Dublin 2

Telephone: +353 (0)1 879 8300