Vehicle Clamping Regulation

Vehicle clamping regulation is the responsibility of National Transport Authority (NTA). It involves:

  • Regulation of clamping activities
  • Administration of second-stage vehicle clamping appeals
  • Investigation of complaints

Parking controllers and clamping operators are obliged to carry out clamping activities in compliance with legislation. Vehicle clamping legislation is applicable in both statutory (Public) and non-statutory (Private) clamping places.

Vehicle Clamping Appeals

When a vehicle is immobilised or relocated, a motorist is permitted by legislation to appeal the decision. If their appeal is successful, they will obtain a refund of the charges imposed.

The appeals process consists of two stages. The first-stage appeal process is carried out by the parking controller or clamping operator who immobilised the vehicle. If an unsatisfactory outcome is received, a second-stage appeal can then be submitted to the NTA. The determination of a second-stage appeal is made by an independent clamping appeals officer who is impartial and independent of all parties.

The First-Stage Appeal Process

A motorist may submit a first-stage appeal to the parking controller who was responsible for the clamping/relocation of the vehicle. Information on how to make a first-stage appeal must be made available to the motorist by the parking controller; information is usually found on either the clamping notice or the receipt for payment of the clamp release fee. A first-stage appeal must be made no later than 60 days from when the clamping/relocation of the vehicle occurred. The parking controller is required to confirm the outcome of an appeal in writing and within 21 days of receipt of the first-stage appeal.

The Second-Stage Appeal Process

A motorist who is not satisfied with the outcome from the first-stage appeal process may submit a second-stage appeal to the NTA. An appeal submitted to the NTA will be determined by one or more clamping appeals officers, who are designated by the NTA and are independent in the performance of their functions. It is not possible to access the second-stage appeal process unless the first-stage appeal process has been completed.

A second-stage appeal may be submitted by completing the Clamping Second-Stage Appeal Form. The submission of an appeal to the NTA should include any relevant supporting documentation. A copy of the parking controller’s Letter of Determination, which states the outcome of the first stage appeal must form part the of the submission.

The completed form must be received by the NTA within 30 days of receipt of the first-stage letter of determination from the parking controller. The 30 day period is deemed to commence on the day the motorist receives the outcome of their first-stage appeal.

A clamping appeals officer may make one of the following determinations:

  • Allowed – where an appellant will receive a refund of the charge(s) imposed; or
  • Not allowed – where an appellant will not be refunded the charges that were imposed.

Further information on vehicle clamping appeals can be found in the Clamping Appeals Procedure . The second-stage appeal form (also known as the Form for Appeal to the Clamping Appeals Officer) is available below for download in Irish. A copy of the Clamping Appeals Procedure is also available.

A clamping second – stage appeal form is also available by request. A copy can be obtained by contacting the Vehicle Clamping Regulation Section by emailing clampingregulation@nationaltransport.ie or in writing to:

National Transport Authority

Vehicle Clamping Regulation Section
Dún Scéine
Harcourt Lane
Dublin 2
D02 WT20

Údarás Náisúnta Iompair

Dún Scéine
Lána Fhearchair
Baile Átha Cliath
D02 WT20

Second-Stage Appeal Statistics

For the first three months of 2022, the NTA received 520 second stage appeals for determination by a Clamping Appeals Officer. In the same period, a determination was made on 503 appeals; 202 were determined as ‘allowed’, where the parking controller concerned was required to refund the appellant the charges paid in respect of the clamping activity concerned.

Vehicle Clamping Complaints

The NTA has established a complaints procedure to investigate complaints submitted concerning:

  • The discharge of responsibilities by parking controllers.
  • The conduct, behaviour, and identification of clamping operators.
  • Unnecessary delay on the part of parking controllers or clamping operators in responding to complaints, or other communication from members of the public.
  • The identification of vehicles used by clamping operators (including logos, stickers and advertisement on such vehicles).

A complaint concerning vehicle clamping activities can be submitted by completing the Clamping Complaint Form along with any relevant supporting documentation.

The completed form must be received by the NTA within 60 days of the event giving rise to the complaint. The 60 day period is deemed to commence on the day of the event that gave rise to the complaint submission.

The NTA’s decision will be one of the following:

  • The complaint is upheld;
  • The complaint is partly upheld; or
  • The complaint is not upheld.

Further information on the complaint process can be found in the Complaints Procedure. A clamping complaint form (also known as Complaint Form) is available below for download in Irish along with a copy of the Complaint Procedure.

A copy of the complaint form can be obtained by contacting the Vehicle Clamping Regulation Section by emailing clampingregulation@nationaltransport.ie or in writing to:

National Transport Authority

Vehicle Clamping Regulation Section
Dún Scéine
Harcourt Lane
Dublin 2
D02 WT20

Or

Údarás Náisúnta Iompair

Dún Scéine
Lána Fhearchair
Baile Átha Cliath
D02 WT20

Vehicle Clamping Complaints

For the first three months of 2022, the NTA received 17 complaints. In the same period 21 investigations were completed, where nine were upheld, ten were ‘not upheld’ and two were ‘partly upheld’.

Compliance

The NTA carries out inspections and checks to ensure that regulations are being complied with by operators within the industry.

Legislation

Legislation which is applicable to vehicle clamping activities consists of:

In addition, offences under road traffic legislation specific to the parking of vehicles may allow vehicle clamping activities to be undertaken in statutory parking places.

A statutory Code of Practice has been established for the purpose of:

(a) Providing practical guidance to parking controllers and clamping operators regarding compliance with the legislation; and

(b) Establishing standards in relation to their general behaviour, performance of duties and conduct.