If your query is in relation to a public transport operator we would advise contacting them in the first instance. If you are not happy with their response please fill out the relevant form under the “Enquiries and complaints” heading on the Transport for Ireland support page.

Click here for the NTA complaints procedure.

The National Transport Authority is taking all necessary precautions in relation to Covid-19. Our office buildings will be closed while staff work remotely.

Please send all post and deliveries to the NTA’s main office:

National Transport Authority
Dún Scéine
Harcourt Lane
Dublin 2
D02 WT20

Údarás Náisúnta Iompair
Dún Scéine
Lána Fhearchair
Baile Átha Cliath
D02 WT20

Tel: +353 1 879 8300

Fax: +353 1 879 8333

Taxi Information Line: 0818 064 000

If you are unhappy with the response from your enquiry/complaint you have the option of making a complaint to the Office of the Ombudsman, whose role is to independently examine complaints from members of the public who feel they have not been treated fairly by public bodies.  There is no charge for this service.

Office of the Ombudsman
6 Earlsfort Terrace
Dublin 2
D02 W773
Tel: +353 1 639 5600

If you are a child or young person under 18, or an adult who knows a child (who you feel) has been unfairly treated, or you are disappointed with our decision on your complaint, you can contact the Ombudsman for Children’s Office.

By law the Ombudsman for Children’s Office can investigate complaints about any of our administrative actions or procedures, as well as delays or inaction in dealings with us.

The Ombudsman for Children provides an impartial, independent and free complaints handling service.

Ombudsman for Children’s Office
52-56 Great Strand St
Dublin 1
Free Phone: 1800 20 20 40

If your complaint relates to an accessibility issue under Section 38 of the Disability Act 2005, please see the following document.