Purpose of the BusConnects Programme Progress Report
The purpose of this report is to provide an update on the progress of the BusConnects Dublin Programme. It has been prepared in response to recommendations provided to the National Transport Authority (NTA) in July 2023 by the Public Accounts Committee (PAC) and is published to the BusConnects website on a twice-yearly basis. The key recommendations of the PAC were:
- that the NTA publishes a twice-yearly update on the BusConnects Programme on the dedicated BusConnects website. As part of these updates, customer satisfaction surveys should be undertaken, and the results published, and;
- that the NTA provides detailed metrics that demonstrate the success of initiatives implemented under the BusConnects Programme, and specifically for the Network Redesign Project (NRD).
This progress report includes status updates on the projects that make up the BusConnects Dublin Programme and the progress towards achievement of the Programme’s outcomes. The key metrics included apply to projects and initiatives that have been implemented more than six months prior to the report to allow for appropriate time to collect and analyse the relevant data while also acknowledging that results of these implementations may require several months or more to materialise.
Specific to the Dublin Network Redesign Project that is part of the BusConnects Dublin Programme, the NTA will report on the following metrics, among others, as a means of measuring the success of newly implemented phases: annualised cost changes; annualised passenger number changes; punctuality; reliability; and an annual customer satisfaction survey. To account for the impacts of COVID-19, 2019 was chosen as the baseline year for comparison.
This document also includes general information about the BusConnects Programme, including
- the vision and strategic objectives of the five BusConnects Programmes,
- information on the component projects of the BusConnects Dublin Programme, and
- an update on the current status of each project.
As other BusConnects Programmes in Cork, Galway, Limerick and Waterford move into implementation, the report will expand to include relevant progress updates for each.
