NTA Customer Satisfaction Report 2021

How has Travel changed from pre COVID-19 to Travel in 2021

National Transport Authority – NTA 
Customer Satisfaction 2021

On location survey

  • Research objectives and methodology
  • Overall Satisfaction levels with public transport
  • A deep dive into overall satisfaction levels
    • How are the various modes performing with regard to on-boarding the service?
    • What’s it like when using the service?
    • Reliability of the service
  • Ticketing
  • Suggested areas for improvement
  • Summary of satisfaction ratings

Download report here:

2021 NTA Customer Satisfaction Report

File type
File size
- 3 MB