2022 NTA Customer Satisfaction Report

This report includes an Evaluation of customer satisfaction across multiple public transport types.

It includes a sample size in 2022 of more than 6,000

• Research approach
• Overall sentiment towards public transport
• A deep dive into overall satisfaction
• Overall satisfaction with key travel attributes
  1 Reliability of the service
  2 Cleanliness of the service
  3 Comfort of the service
  4 Crowding and availability of seats
• Safety
• Ticketing
• Transport apps and real time information
• Usage norms
• Suggested areas for improvement
• Summary of main findings

Download report here: