NTA Customer Satisfaction Report 2022

Customer satisfaction on travel across Bus, Rail and Tram for 2022

2022 NTA Customer Satisfaction Report

This report includes an Evaluation of customer satisfaction across multiple public transport types.

It includes a sample size in 2022 of more than 6,000

  • Research approach
  • Overall sentiment towards public transport
  • A deep dive into overall satisfaction
  • Overall satisfaction with key travel attributes
    1 Reliability of the service
    2 Cleanliness of the service
    3 Comfort of the service
    4 Crowding and availability of seats
  • Safety
  • Ticketing
  • Transport apps and real time information
  • Usage norms
  • Suggested areas for improvement
  • Summary of main findings

Download report here:

2022 NTA Customer Satisfaction

File type
File size
- 3 MB