2022 NTA Customer Satisfaction Report

This report includes an Evaluation of customer satisfaction across multiple public transport types.

It includes a sample size in 2022 of more than 6,000

  • Research approach
  • Overall sentiment towards public transport
  • A deep dive into overall satisfaction
  • Overall satisfaction with key travel attributes
    1 Reliability of the service
    2 Cleanliness of the service
    3 Comfort of the service
    4 Crowding and availability of seats
  • Safety
  • Ticketing
  • Transport apps and real time information
  • Usage norms
  • Suggested areas for improvement
  • Summary of main findings

Download report here:

2022 NTA Customer Satisfaction

File type
File size
- 3 MB