NTA PSO Performance Annual Report 2023

Public Service Obligation Contracts Annual Performance Report 2023

The Public Service Obligation (PSO) Annual Report 2023 features an overview of PSO Contracts including:

  • Direct Award Contracts
  • Competitively Tendered Contracts
  • Network Development including New Routes and Service Enhancements in 2023.

There is detail on:

  • passenger numbers and kilometres operated
  • punctuality by contract and region
  • reliability by contract (lost kilometres)
  • customer service quality by contract
  • and details of contractual incentive payments and deductions

NTA PSO Performance Annual Report 2023

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