This report includes an evaluation of customer satisfaction across multiple public transport types.
The report covers:
- Research approach
- Overall sentiment towards public transport
- A deep dive into overall satisfaction
- Overall satisfaction with key travel attributes
- Reliability of the service
- Cleanliness of the service
- Comfort of the service
- Crowding and availability of seats
- Safety
- Ticketing
- Transport apps and real time information
- Usage norms
- Suggested areas for improvement
Download report here:
- File type
- PDF
- File size
- - 2 MB
