Our Customer Charter, Action Plan and Complaints procedure are outlined here.
- Our Customer Charter describes our commitments to our customers, how to submit a comment, compliment or complaint, and what to expect when you contact us.
- Our Customer Action Plan sets out our commitment to our 12 Guiding Principles to customer service, as well as other commitments to customers with specific needs and our statutory obligations.
- Our Complaints Procedure covers how to make complaints about public transport services and about the NTA as an organisation.
