If you are unhappy with NTA’s response relating to your enquiry/complaint you have the option of making a complaint to the Office of the Ombudsman, whose role is to independently examine complaints from members of the public who feel they have not been treated fairly by public bodies. There is no charge for this service.
If you are a child or young person under 18, or an adult who knows a child (who you feel) has been unfairly treated, or you are disappointed with our decision on your complaint, you can contact the Ombudsman for Children’s Office.
By law the Ombudsman for Children’s Office can investigate complaints about any of our administrative actions or procedures, as well as delays or inaction in dealings with us.
The Ombudsman for Children provides an impartial, independent and free complaints handling service.
If your complaint relates to an accessibility issue under Section 38 of the Disability Act 2005, please see the following document.