This report includes an evaluation of customer satisfaction across multiple public transport types.
The report covers:
- Research approach
- Overall sentiment towards public transport
- A deep dive into overall satisfaction
- Overall satisfaction with key travel attributes
- 4.1 Reliability of the service
- 4.2 Cleanliness of the service
- 4.3 Comfort of the service
- 4.4 Crowding and availability of seats
- Safety
- Ticketing
- Transport apps and real time information
- Usage norms
- Suggested areas for improvement
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