TFI Customer Satisfaction Report 2023

Customer satisfaction on travel across Bus, Rail and Tram for 2023

This report includes an evaluation of customer satisfaction across multiple public transport types.

The report covers:

  1. Research approach
  2. Overall sentiment towards public transport
  3. A deep dive into overall satisfaction
  4. Overall satisfaction with key travel attributes
    • 4.1 Reliability of the service
    • 4.2 Cleanliness of the service
    • 4.3 Comfort of the service
    • 4.4 Crowding and availability of seats
  5. Safety
  6.  Ticketing
  7. Transport apps and real time information
  8. Usage norms
  9. Suggested areas for improvement

Download report here:

TFI Customer Satisfaction Report 2023

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