The National Transport Authority (NTA) TFI Customer Satisfaction Survey for 2025 shows that overall public trust in Ireland’s TFI public transport system remains strong.
The report covers:
- Research approach
- Overall sentiment towards public transport
- A deep dive into overall satisfaction
- Overall satisfaction with key travel attributes
- Reliability of the service
- Cleanliness of the service
- Comfort of the service
- Crowding and availability of seats
- Safety
- Ticketing
- Transport Apps and Real time information
- Satisfaction TFI Help Centre
- Usage norms
- Suggested areas for improvement
- Key Learnings
Report findings
The findings build on last year’s publication in which more than eight in ten passengers reported positive sentiment toward the TFI Network, and more than 90% said they were satisfied with their most recent journey.
81% of passengers are satisfied overall with their transport provider
This year’s survey reports that 81% of passengers are satisfied overall with their transport provider. This represents a very small increase from last year’s already high position. Satisfaction with passengers’ most recent journey stands at 91%, which remains a key indicator of consistent day‑to‑day service quality.
Record high of 363.5 million TFI passenger journeys
Public transport usage reached another record high in 2025, with 363.5 million passenger journeys taken across the network. As demand continues to grow, feedback shows that reliability remains an important area for customers. Overall satisfaction with reliability stands at 73%, reflecting the impacts of increased congestion, lack of bus priority measures in towns and cities, and the ongoing pressures regarding driver and mechanic availability and recruitment.
