Annual Performance Reports
The Public Service Obligation (PSO) Annual Report 2022 features an overview of PSO Contracts including:
- Direct Award Contracts
- Competitively Tendered Contracts
- and New Routes and Service Enhancements in 2022.
There is detail on:
- passenger numbers and kilometres operated
- punctuality by contract and region
- reliability by contract (lost kilometres)
- customer service quality by contract
and details of
- contractual incentive payments and deductions.
( the archived 2021 report is also available below)