Operator Performance

Annual Performance Reports

The Public Service Obligation (PSO) Annual Report 2022 features an overview of PSO Contracts including:

  • Direct Award Contracts
  • Competitively Tendered Contracts
  • and New Routes and Service Enhancements in 2022.

There is detail on:

  • passenger numbers and kilometres operated
  • punctuality by contract and region
  • reliability by contract (lost kilometres)
  • customer service quality by contract

and details of

  • contractual incentive payments and deductions.

( the archived 2021 report is also available below)

NTA PSO Performance Annual Report 2022

File type
File size
- 2 MB