A confidential telephone survey of SPSV drivers nationwide and an online survey of consumers was carried out in September/October 2020 and repeated again in February/March, May/June and September/October 2021. These surveys aimed to establish how services have changed as a result of the COVID-19 pandemic and covered areas such as demand, operational expenses and insurance, together with other topical items for the industry. The findings from the second, third and fourth waves of research can be found on the Taxi Statistics and Legislation page of NTA’s website, also linked below.

Wave 2: February/March 2021

Wave 3: May/June 2021

Wave 4: September/October 2021