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Refusing a Passenger

Circumstances under which an SPSV driver may refuse to accept a passenger

There are specific circumstances under which an SPSV driver may refuse to accept a passenger, request that a passenger to leave the vehicle, or refuse to follow a passenger’s instructions.

These circumstances include:

    • A request to take the passenger on a journey of over 30km in a taxi;
    • A passenger who is, or becomes, disorderly, abusive or offensive;
    • A passenger who is consuming food or drink;

  • A passenger who is likely to soil or damage the vehicle;
  • A passenger with too much luggage to be carried safely in the interior of the vehicle, or whose luggage poses a danger to the driver or others;
  • A group of passengers who wish to travel together but who together would exceed the licensed passenger-carrying capacity of the vehicle, as shown on its tamper-proof licence discs;
  • A passenger who asks the driver to put his health or safety at risk – for example, by asking the driver to lift an unreasonably heavy load;
  • A passenger under the age of 17, but of adult size, who refuses to wear a seatbelt;
  • A small child who, in the driver’s judgement, cannot be carried safely in the vehicle;
  • A passenger who refuses to show ability to pay the fare when asked, or who refuses to pay a reasonable deposit before starting the journey;
  • A person attempting to hire the vehicle for the transport of goods without an accompanying passenger; and
  • A passenger or intending passenger who refuses to extinguish a cigarette.

Where a dispute arises, you should keep a record of the event by writing down the details, so that you can explain the circumstances to the National Transport Authority’s compliance officers if a complaint follows a refusal of service.