Industry Knowledge Test

The primary research resource for the Industry Knowledge Test is The official manual for operating in the SPSV industry. Please ensure you are sufficiently prepared by studying The Official Manual for Operation in the SPSV Industry.

Modules Covered

The manual pack contains all of the material you need to study for the Industry Knowledge module of the test, which covers the following topics:

  • Introduction to SPSV industry
  • SPSV Regulations
  • Vehicle knowledge
  • Map reading
  • Fares and charges
  • Customer service, including disability awareness and equality and diversity
  • Business
  • Health and safety