Rights and Responsibilities
Your SPSV driver licence entitles you to drive a licensed SPSV and to stand or ply for hire in a taxi or wheelchair accessible taxi in the county or counties specified on your driver identification card. Your licence also brings with it certain responsibilities that you must bear in mind.
- It is your right to be paid the full fare for each hire.
- You may terminate the hire of your vehicle whenever the passenger fails or refuses to pay the fare.
Right to refuse service
You may reasonably refuse:
- To undertake journeys of more than 30km (in a taxi);
- To allow passengers to consume food or drink in your vehicle;
- To carry, or continue to carry, passengers who are acting in a disorderly, abusive or offensive manner; and
- To carry, or continue to carry, passengers who are likely to soil or damage the vehicle.
Unreasonable refusal of service
You may not refuse service, except as outlined above. (In particular, a taxi may not unreasonably refuse service for a journey of 30km or less.)
- Unless otherwise agreed with the customer in advance and in writing, taxis may not charge more than the metered fare.
- Taxis must have a working taximeter that has been calibrated and verified in accordance with the national maximum taxi fare.
- Hackneys and limousines may not charge more than the agreed fare.
- You should be courteous, helpful and well presented.
- You must have a good knowledge of major routes and destinations, and you must follow any direction or route chosen by the passenger.
- The vehicle must be clean and roadworthy.
- You must offer reasonable assistance with luggage.
Guide dogs/assistance dogs/mobility aids
You must carry guide dogs, assistance dogs and mobility aids for passengers who need them, at no extra charge.
- Taxi drivers must give customers a printed receipt from the printer attached to the taximeter.
- Hackney and limousine drivers must give customers a written receipt.
- You must have an understanding of the SPSV Regulations.
- You must display the tamper-proof licence discs and driver identification card.
- You must comply with seatbelt regulations.
You must stand or ply for hire only in the county named on your driver identification card (in a taxi).