SPSV Information Line – Call Volumes

13 August 2021

In line with the easing of Government restrictions and the widespread rollout of the vaccination programme, many SPSV operators are in the process of renewing their SPSV licences. As a result the SPSV Information Line is currently receiving high volumes of calls, leading to extended wait times. Recent weeks have seen an influx of calls in the mornings when the SPSV Information Line opens. To avoid delays NTA recommends that industry members call in the afternoon where possible when wait times are considerably shorter. Call levels are always highest on Mondays.


Suitability Inspection Bookings

If you are calling to book a suitability inspection please ensure you have the below ready in order to complete the booking process:

–        SPSV Licence Number

–        SPSV Insurance Expiry Date

–         Credit/Debit Card Details (late reschedule/re-inspection/change of vehicle booking only)

The vehicle must also have an NCT certificate issued within 90 days of the date of your inspection appointment. You should wait 48 hours after successfully completing your NCT before contacting the SPSV Information Line to make a booking.

Further information on renewing your SPSV licence can be found here.


General queries of a non-urgent nature can be submitted to NTA via the online Contact Us Form. We will endeavour to respond to your query in line with our usual service levels.

SPSV operators are also advised to frequently review the SPSV Latest News section of NTA’s website for industry updates.